AI agents in a small business. Every guide, in one place.
Everything this site has written for operators running AI agents: what your policies cover and exclude, what the leading cases mean for a business using AI with customers, how to respond when something goes wrong, and what to ask before the first agent goes live. Newest first.
If you are starting out
The playbookDeploying your first AI agent: the 90 day playbookWeek by week actions, the documents to hold, and the milestones before go live.
The handbookAI liability for SMEs: the complete operator handbookFrom whether you are liable, through cover and exclusions, to incident response.
The toolThe coverage auditSixteen questions, about five minutes, in your browser.
- A client sent us an AI questionnaire. How do we answer it without promising something we cannot back?
- Does the new EU product liability law apply to my small business if I use AI?
- Someone cloned my voice to authorise a payment. Am I insured?
- There are two AI risks. Your insurance is probably only about one
- Your AI vendor says it is certified. What does that actually mean?
- Our AI wrote the code. Are we covered if it breaks?
- Our AI is internal only. Do we still need insurance?
- My AI copied someone else's work. Is my business covered?
- AI liability for accountants and bookkeeping practices. What happens when the numbers are wrong.
- The EU AI Act deadline just moved. Do I still need AI agent insurance?
- Does your online store need AI agent insurance in 2026?
- Does D&O insurance cover AI agent mistakes?
- Does sole trader insurance cover AI agent mistakes?
- Does business interruption insurance cover AI agent downtime?
- What does an AI agent mistake actually cost a small business?
- Who pays when two AI agents make a bad deal?
- Am I personally liable for my AI agent's mistakes?
- Do I need separate insurance for my AI chatbot?
- Is AI agent insurance legally required in the EU?
- My AI chatbot insulted a customer: am I liable and covered?
- Do I need AI agent insurance if I already have cyber insurance?
- Will my insurance premium rise after an AI agent mistake?
- Is a prompt injection attack covered by my business insurance?
- Is my AI agent covered by employers liability insurance?
- Do my clients have the right to know I use AI in their work?
- Do I need to tell my insurer about my AI agents?
- My AI agent gave a customer wrong advice. Am I legally required to compensate them?
- AI liability for SMEs: the complete operator handbook.
- AI liability for law firms: what legal practices need to know
- AI liability for recruitment and HR: the SME guide.
- Does professional indemnity insurance cover AI tools I use in client work?
- Who insures AI agents in Europe?
- When your AI agent makes a costly mistake, is it you or the vendor who pays?
- If your AI agent gives wrong advice, will insurance actually pay out?
- What questions will an insurance underwriter ask about my AI agent?
- What does AI insurance actually pay out for?
- The EU AI Act delay: what SME operators actually need to know.
- AI agents and GDPR: what your business owes when personal data goes wrong
- When your AI agent makes a financial mistake: what now.
- What AI insurance costs a small business. What is actually published, and what is not.
- Your AI agent made a mistake. Here is what to do in the first 72 hours.
- How to choose an AI insurance product. A plain-English comparison of the five main options available to operators in 2026.
- Documenting AI decisions for insurance. What records you need, when you need them, and why the absence of documentation is itself a problem.
- Using ChatGPT, Claude or Gemini in your business. What you are responsible for, and where your insurance probably does not help.
- The AI Agent Pre-Deployment Insurance Checklist: Nine Steps Before You Go Live
- What to Tell Your Insurance Broker About AI Agents (Before They Find Out the Hard Way)
- EU AI Act for SMEs: what your obligations actually are in 2026.
- How to review an AI vendor contract before you sign. Five clauses that will define your liability.
- ISO CG 40 47 and CG 40 48: the AI absolute exclusion decoded
- HSB AI Liability Insurance for Small Businesses. A 2026 Review.
- Who is liable when an AI agent makes a mistake? The 2026 decision tree for operators.
- Deploying your first AI agent. The 90-day insurance and compliance playbook for SMEs.
- Does my business insurance cover AI errors? The 2026 policy-by-policy guide.
- AI policy exclusions. What SME operators must review before their next renewal.
- How to build an AI agent incident response plan for your SME.
- The Air Canada chatbot case: what SME operators should learn.
- Does your business insurance cover AI mistakes? Probably not.
- Five questions to ask before deploying an AI agent in your business.
- Mata v. Avianca. What AI hallucination in legal proceedings teaches every operator.